RMA Inquiry
RMA INQUIRY
If you encounter any issues with the device you purchased from 10sorex, please first check the device manual, general guidelines, and the FAQ page on our website to find the possible cause of the problem. If the issue persists, regardless of the device’s warranty status, our support team is ready to assist you.
Filling out the form below with as much detailed information as possible will greatly help our team provide you with the most accurate response and support. If we are unable to resolve the issue remotely, we will provide instructions on how to send the device to us for further investigation.
Our general response time to inquiries is less than 24 hours. If you haven't received a reply from our team within 2 business days, please resend your inquiry to support@10sorex.com.
RMA Inquiry
Important: Please don’t return the item(s) yet. After submission, our support team will contact you with instructions for safe and reliable return. If you have already shipped the items, please include the package information in this form.
Important Note
Please don't return the item(s) yet. Our support team will contact and give you the instruction for safe and reliable return.
If you have already shipped the items, please add the package information to this form.